How we work your A/R
Work queues are rebuilt every morning. The oldest high-value claims with a closing filing window get touched first; low-value balances are batched and automated so they do not consume analyst hours.
- Daily insurance follow-up by payer portal, EDI status and phone where required
- Aging bucket management across 0–30, 31–60, 61–90, 91–120 and 120+
- Claim status research and re-submission of no-response claims
- Underpayment identification against contracted fee schedules
- Patient balance statements, reminders and payment plan setup
- Small-balance batching and write-off recommendations with approval gates
- Credit balance and refund reconciliation
- Weekly A/R aging report with movement commentary

