The full cycle, in order
Each stage has a defined SLA, an owner and a metric. If a metric slips, you see it on the weekly dashboard, not in next quarter's financials.
- Pre-visit: eligibility, benefits, prior authorization, patient estimate
- Point of service: charge capture, patient responsibility collection
- Coding: certified assignment and review, documentation feedback
- Claims: scrubbing, 24-hour submission, rejection clearing
- Payments: ERA posting, contractual variance detection, secondary billing
- Denials: root-cause tagging, appeals, prevention rules
- A/R: daily follow-up by bucket, underpayment recovery
- Patient A/R: statements, plans, card-on-file
- Credentialing: enrollment, re-credentialing, expirable tracking
- Analytics: KPI dashboard, payer scorecards, monthly review

