Scheduling support
Appointments, confirmations, rescheduling, waitlists and calendar updates.
Healthcare administrative support
Delegate the recurring work. Protect time for patient care.
Healthcare virtual assistants support the administrative workflows that keep a practice moving—from scheduling and eligibility to referrals, records and billing coordination.
- Focused
- Healthcare administration
- Flexible
- Defined task coverage
- Aligned
- Your hours and workflows
- Visible
- Documented work and handoffs
What we support
Practical support across the patient and administrative journey
Start with the tasks creating the most interruption, then expand only when the workflow is stable.
Eligibility checks
Benefits verification and routing of coverage questions before visits.
Referral coordination
Incoming and outgoing referral tracking, status follow-up and missing-item checks.
Records administration
Request tracking, document routing and defined chart-administration tasks.
Inbox and phone tasks
Administrative messages, call-backs and routing through approved scripts.
Billing coordination
Claim-status preparation, demographic checks and communication with the billing team.
A VA should remove work, not create another management burden
The strongest virtual assistant engagements begin with a clear task inventory, documented decisions and a defined owner for exceptions. Medxcode maps the work before access is granted, so the assistant knows what to complete, what to escalate and how success is measured.
- Task list and priority order
- Practice-approved scripts and templates
- Clear limits for clinical and urgent matters
- Daily handoff and unresolved-item reporting
- Quality checks during onboarding
Support that fits your systems
Your VA works within approved practice systems and follows your scheduling, communication and administrative standards. Medxcode does not require a patient-facing workflow to be rebuilt simply to add support.
HIPAA-aligned by design
Engagements use approved access, documented confidentiality expectations and a signed BAA when required. Virtual assistants do not provide medical advice, and clinical questions remain with your licensed team.
How it works
A clear path from discovery to dependable delivery
- 01
Choose tasks
Identify repeatable administrative work and current bottlenecks.
- 02
Document
Create scripts, access rules, priorities and escalation paths.
- 03
Onboard
Train against your workflows and verify quality before full volume.
- 04
Expand
Review outcomes and add tasks only when the foundation is stable.
Frequently asked questions
Questions about va services
- What can a healthcare virtual assistant do?
- A VA can support defined administrative tasks such as scheduling, eligibility checks, referral tracking, records coordination, inbox routing and billing preparation.
- Can a VA answer clinical questions?
- No. Clinical advice, triage and urgent concerns must be handled through the escalation workflow approved by your licensed team.
- Will the VA use our systems?
- Yes, subject to approved access. The workflow is designed around the systems and standards your practice already uses.
- How is VA pricing determined?
- VA services receive a written custom scope based on tasks, hours, systems and management requirements.